How we collect, use, and protect your information
Last Updated: December 1, 2025
Clozio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.
Account Data: When you create an account, we collect your name, email address, company name, and payment information. We also collect information about your subscription plan, billing history, and account preferences.
Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, time spent on the Service, and actions taken. We collect device information such as IP address, browser type, operating system, and device identifiers.
Lead Data: You may upload, process, and store lead data through the Service, including names, email addresses, company information, job titles, and other professional information. This data is stored and processed on your behalf to enable enrichment, personalization, and export functionality.
We use the information we collect to: (a) provide, maintain, and improve the Service; (b) process your transactions and manage your account; (c) communicate with you about the Service, including updates, security alerts, and support messages; (d) personalize your experience and provide relevant content; (e) perform data enrichment services, including finding missing email addresses and enriching company and social profile data; (f) generate personalized content using AI-powered templates; (g) analyze usage patterns and trends to improve the Service; (h) detect, prevent, and address technical issues and security threats; and (i) comply with legal obligations and enforce our Terms of Use.
When you upload lead data to the Service, we process this data on your behalf to provide enrichment and personalization services. This includes: (a) finding missing email addresses using publicly available sources and third-party data providers; (b) enriching company information such as company size, industry, and location; (c) enriching social profile information from professional networks; and (d) generating personalized content based on your templates and lead data.
You are responsible for ensuring that you have the legal right to process the lead data you upload, including obtaining necessary consents and complying with applicable data protection laws. We act as a data processor with respect to your lead data and will process it only in accordance with your instructions and this Privacy Policy.
We use third-party AI services and data providers to perform enrichment and personalization functions. These services may process your lead data to provide email finding, company enrichment, and content generation capabilities. We carefully select and contractually require these providers to maintain appropriate security measures and data protection standards. A list of our current subprocessors is available upon request.
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds: (a) Contract: Processing necessary to perform our contract with you and provide the Service; (b) Legitimate Interest: Processing for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security; (c) Consent: Where you have provided explicit consent for specific processing activities; and (d) Legal Obligation:Processing necessary to comply with applicable laws and regulations.
We use cookies and similar tracking technologies to collect and store information about your use of the Service. Cookies are small text files placed on your device that enable us to recognize your browser and remember your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.
We do not sell your personal data. We may share your information with: (a) Service Providers:Third-party vendors who perform services on our behalf, such as cloud hosting, payment processing, email delivery, and data enrichment services; (b) Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity; (c) Legal Requirements: When required by law, court order, or government regulation; and (d) Protection of Rights: To protect our rights, property, or safety, or that of our users or others.
We retain your account data for as long as your account is active or as needed to provide the Service. Lead data is retained for as long as you maintain it in your account or until you delete it. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as resolving disputes, enforcing agreements, and maintaining security. When you delete your account, we will delete or anonymize your personal data in accordance with our data retention policies, except where we are required to retain it for legal or regulatory purposes.
Depending on your location, you may have certain rights regarding your personal data, including: (a) Access:Request access to your personal data; (b) Rectification: Request correction of inaccurate or incomplete data; (c) Erasure: Request deletion of your personal data; (d) Objection:Object to processing of your personal data; (e) Restriction: Request restriction of processing; (f) Data Portability: Request transfer of your data to another service; and (g) Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at support@clozio.io. We will respond to your request within the timeframe required by applicable law.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission and other mechanisms recognized by applicable data protection laws.
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@clozio.io. For users in the EEA, you also have the right to lodge a complaint with your local data protection authority.